A lemon?

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Tech News
Tags
Subaru, Starlink

I hope not but numerous visits over a recurring issue makes this commentator think just that.

 

Despite my Subaru dealer’s nice treatment of this customer after numerous visits in a dozen days, including a loaner car after my last visit, I remain unhappy about a vehicle I once really enjoyed.

 

As the pic above left shares, Shelly reported the instrument panel “blew up” one afternoon. We did not use the car over a long weekend until the scheduled service appointment came around. Supposedly, the problem got solved but a part needed; I got word the part came in early the next morning and by late morning I returned for its installation. I thought all good. 

 

Not so fast. While driving my daughter to her new apartment, those dashboard indicator lights blew up – AGAIN. 

StarlinkSubaru automatically emailed me these issues:

☼ EyeSight System (Potential problem with Eyesight Driver Assist technology)

☼ Vehicle Dynamic Control (Potential problem with system that monitors and analyzes steering angle, engine speed, and braking conditions)

☼ Check Engine (Potential problem vehicle engine control system.)

 

I reasoned no appointment necessary and returned to the dealer early the next morning; despite calls to the company’s tekkies (engineers), no solution other than maybe the phone charging ports – where I only use original Apple iPhone lightning charge cable – and thus MY CABLES (really!) were at fault. We “negotiated” and I agreed to not use the ports and contact the service department tomorrow. 

 

Well, tomorrow never came. 

 

The indicator lights “returned” before this weekend and a “black car” (the “loaner”) “sits in” for the “blue car” (our other Subaru is known in the family as the “white car” – we could just call the cars by their models rather than their colors but this way works for us).

 

So the question remain will the joy (pic below) return? 

Blue Car

Or do I want to move in a new direction?

 

I just want to...

Drive My Car!

Comments

Fred Klein

Oh, for the simpler good old days :(
Daniel Schwartz

Very odd as Subarus are generally quite reliable. My wife's 2017 Forester XT has never had an issue other than routine maintenance and one time low radiator fluid in 4 years and 46,000 miles. Your Eyesite main computer is defective or your Apple high speed cable is not compatible and causing a power surge of some type. Curious to see what happens next.
Rick Raymond

The connection between my iPhone (which I use for GPS) and my 2018 Subarus apple app works erratically. From reading your story I begin to wonder if its the cable.
Corey Bearak

Perhaps but that was one lightning port I was “allowed” to still use.
Scott Bloom

In my experience, once the electronics are problematic, the issues never stop, only cease temporarily.
Amparo Connors

At this point I'd insist on a replacement vehicle via escalating it to corporate. To blame the iPhone cables seems like a cop out on their part. Good luck!

Submitted by Greg on Sat, 02/26/2022 - 23:33

Permalink
Gregory Rose

Apple is becoming so exclusive with its products (they are getting into the car business) can’t say I’m too surprised.

That being said, I use my new iPhone13 as the gps in my 2012 (?) Acura, plugged in so the battery doesn’t die, and haven’t had a problem.
Robert Intelisano

"Squeeze the lemon, until the juice runs down my leg!"
Kelly Welles

Yikkkes. Seems to me Subaru owes you a new car or a buy-back. Suggest going to the Subaru grievance site to see if there is a class action suit. Also reporting this to Consumer Reports and requesting feedback. of former Gothamite Dan Schaefer, if reachable, (ask Fred). He generally figures out a results-oriented homerun. Finally, a letter campaign to the NYS AG, Consumer Affairs and the CEO of Subaru USA and Japan...and one of the local TV channels. Good luck!
Cynthia Somma

I had this happen a while back in a brand new car and it needed a new engine...hoping you find a quick soloution!

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