Opinions are hard to change these days. Conversations become arguments.

Start with listening

This comes up in the insurance world, problem solving and being a good listener is key. 

This comes up in my practice all the time. Sometimes people have to give up their notion of being in the right, as against their soon to be ex-spouse, to move forward. It's often a hard pill to swallow.

Last statement in blog unfortunately rings true.

But fixing things can be fun.

Diffusion of anger / indignation is an art that not many are proficient at. Being a supervisor in a nationwide call center you actually go through training in this skill. 

Validating someone else's right to feel a particular way does not endorse those feelings....this is an important distinction to remember!