Submitted by Fred on

Is This Anyway to Run an Airline?

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Lifestyle

Last Saturday we were booked with American Airlines to fly home from vacation.  

Between the time of the original booking and the flight American changed the flight times, narrowing our connecting flight buffer to 51 minutes. 

I was up half the night before worrying about the potential for missing the connection, but in my wildest anxiety I could never have conjured up the torturous gauntlet American presented to us. 

What an airline

 

To my initial relief, the first flight was on time and we were all on the plane awaiting timely departure when the games began.  After sitting and waiting nearly a half hour we were told that the baggage was unbalanced and they needed to bring some of it up to the overhead compartments and we were asked to make room.  Everyone got up and put stuff under the seats and then they proceeded to reverse field and basically said "never mind" and we left (late) soon thereafter.   

When we landed in Miami we had 36 minutes to get from our arriving plane at Gate 60 to our New York flight clear across the airport at Gate10.  Realizing that the airport train shuttle could not work that fast we commandeered one of those transport carts which usually go whizzing by carrying a disabled or older person and then another when the first stopped. It was a wild ride to Gate 10!

All the while as we hustled along I was hoping the second flight would be delayed, but it was not and we made the flight one minute before they closed the doors.  Truly, one minute!

We found our seats and while we were congratulating ourselves on our assertiveness and resourcefulness we learned that they had just discovered a loose panel in the baggage area and Maintenance was "very busy". This caused a delay of over an hour.  This was the final straw. The combination of events was beyond stressful and frustrating. 

Amongst my many frustrated and angry thoughts lies the question: if we arrived after the doors closed would we have been allowed to benefit from the delay?  

The answer to that I will never know.  What I do know is that a flight which ended up being only an hour late took years off my life. Ugh!

Comments

Submitted by RichGee on Thu, 03/24/2016 - 23:16

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Rich Gee

Fred - I used to LOVE to travel. Even for business. In the 80's and 90's it was a pleasure and the airlines treated you like a valued customer. If you were loyal to an airline (mine was AA), you were royalty (frequent upgrades, special treatment, etc.). Now, we're just cattle. - Rich

Submitted by Judy_Mauer on Thu, 03/24/2016 - 23:21

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Judy Mauer

Unfortunately - that is the state of air travel today. I do a lot of traveling - and it always inspires anxiety - even before anything goes wrong. The Airlines are overbooking flights - there are less flights to be had - the planes are older- the seats are smaller- belonging to frequent flyer program gets you very little these days etc. etc. etc. There is never a time when it's comfortable today to take a flight. Not to mention security (which is good thing - if it works) Brussles not withstanding. There is NOTHING fun about air travel today. And it used to be a special, exciting and fun experience ...... about a million years ago ;-/
Fred Klein

I look forward to meeting you at a NY party
Norman Spizz

I find that the foreign airlines are much better than the American ones.
Dana Charlton

I had agita just reading your blog! I'm glad you, Joanne and Charcoal made it home safely, but shame on American Airlines and its staff! Grrrr!
Cayce Crown

You have no idea what's going on behind the scenes.
You are flying through the air sitting in a cushioned seat.
Thanks Louis CK.
First world problems.
Breathe.

Submitted by SoniaSaleh on Fri, 03/25/2016 - 01:10

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Sonia Saleh

Stressful? Yes. But it still gets you to wonderful places and wonderful people.
Welcome back!

Submitted by NeilHollander on Fri, 03/25/2016 - 05:21

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Neil Hollander

Too many moving parts without the ability to provide enough of a margin for error without compromising safety and on time performance . There are so many variables it would make your head spin . As a 40 year retired Captain at American Airlines I can tell you that from the time you "enter the system" at security you become a victim of the inefficient process called airline travel. Just be happy that for the most part the people up front who drive the machine are fairly competent!
On another note it's not everyday I can get yelled at by both your wife and mine about the same thing ! Jeeze !


Hollander sends
Rona Gura

I've done that run across the airport in Miami. Gets the heart pumping.
Tessa Marquis

My father used to make us go to the airport 3 hours before a flight, "so we would get out before the Nazis came for us". Now we arrive 3 hours early because it take at least 2 hours to get through the lines.

Just relax, trust Cheri Elfaris, and use carry-on .
Donald Bernstein

Two hundred fifty years ago you would have made the trip in a ship, it would have taken a week and you would have thrown up all over yourself.
Cynthia Somma

I usually arrive a min before boarding because my pet peeve is sitting around waiting...All in all, you let your anxiety get the best of you. We've all been there, I'm thinking poor Joanne.
Anxiety is a B****. is it the flying part or timing??

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