The other day, someone was explaining to me the importance of good listening and said – “there is a reason that we have two ears and one mouth.”

That resonated with me.  The art of good listening comes naturally to some but it can also be an acquired skill.

When you are meeting a new client for the first time, if you use your one mouth more than your two ears, you are likely to miss what the client really thinks their problem is.   When you meet a friend you haven’t seen for a while to catch up, are you using those ears or your one mouth?

So with that, what does active listening mean to you and do you have a tip to making it happen? In business, how do you make sure your you “hear” your customer?

OK, now discuss.