Submitted by Rona_Gura on

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Lifestyle

 

Prior to the pandemic, I rarely, if ever, gave out my cell phone number professionally. I only gave it to clients  in limited cases. I never felt it necessary as my voicemail at my office is automatically sent to me via email. And I am constantly checking my email.

 

Covid-19 changed that for me. Since the NY Pause Order went into effect, my cell number appears everywhere, on my automatic signature on my email, my letterhead, and on my website. I have also freely given my cell phone number to clients, potential clients, adversaries as well as the court.

 

Now, armed with my cell phone number, I notice that people believe I am more accessible to them. My clients text me at all times of the day looking for a response, even at what would normally be after the close of office hours. For me, the question has become, in a pandemic is there even a time when you are not accessible? In other words, since most people know that I am working from home, is there currently a time when my office should just be closed?

 

A few weeks ago, I received a telephone call at 5:30 from a court referee asking if I was available for a “quick phone conference.” Pre-pandemic court conferences would never occur as spontaneously as that call. There would have been emails back and forth to schedule a time convenient for everyone involved. When I told the referee that I was at my next-door neighbor’s house she asked whether I minded running home for a few minutes to have the call as she knew my adversary was available. Feeling that I had no choice I walked home and participated in the conference call. Of course, the call was not quick, I then had to call my client and lost my time visiting with my neighbor.

 

 

Are you finding yourself more accessible professionally since the Pause Orders went into effect? How are you handling it?

 

Comments

Fred Klein

I remember a time when we had far more time to gather our selves and ponder responses.
Victoria Drogin

My students, clients and colleagues have always had my cell and I encourage them to text rather than call. I set my own boundaries and try not to feel obligated to respond immediately or explain (even though instinctively, sometimes, I want to.) Rona, you’re in a high touch field so, like Paul who is in emergency response, the need to respond is different. If you had told the clerk you were not available, or simply waited to respond until it was a good time for you, what would have happened? Would it have been ok? How would you have felt? I’ve wrestled with this my whole professional life and have learned from those who effectively set boundaries (no matter what the circumstances). For me now, I’m usually available between 7:30 am and 6:00 pm unless it’s an extraordinary circumstance. And I try to always manage expectations by advising when I’m available. Very hard when your clients are experiencing crisis. Great post. Important.
Daniel Schwartz

My cell has been on my card and email signature for quite some time before the pandemic. I now find myself just giving it out for faster response. I feel there should be a cut off, reasonable work hours should be 8:00 AM to 6:00 PM. I do take calls later, but usually say I will get the information the next day.

Submitted by MarilynGenoa on Mon, 06/08/2020 - 00:21

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Marilyn Genoa

My clients have always had my cell number, and while clients did often reach out at late and early hours, very few would I have considered to have taken advantage. I am however surprised at the request after hours for you to instantly participate in a Court Conference.

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