Submitted by Fred on

The Telephone Repairman

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Tech News

Last week our telephone dial tone disappeared.  My first reaction was to call the phone company (Verizon) and ask for a repair man. However, I could not find the telephone repair number on the telephone bill or in the Yellow Pages for Verizon.

There was nothing else to do but resort to Google and I did so and I found a link for Verizon repair. I clicked on the link and "Samson" invited me to text the problem to him.  I did so and he quickly responded with questions, more questions and directions and soon I found myself outside in the garage in the Telephone Company's phone box. After a while, Samson directed me to push a few buttons while exchanging a few more texts and "Presto" I had a dialtone!

It happened so fast!

 

There's been much made about robots replacing humans in the labor force, but I had just experienced a variation on projected futuristic labor saving devices. No one would ever called me a robot, but the future is now!

Comments

Submitted by Judy_Mauer on Thu, 05/03/2018 - 21:51

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Judy Mauer

Very impressed with you technical prowess :0)
Fred Klein

I wonder the derivation of the name Samson.

Submitted by Fred on Thu, 05/03/2018 - 21:58

In reply to by Judy_Mauer

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Fred Klein

Truth be told, it was a miracle!

Submitted by MarilynGenoa on Thu, 05/03/2018 - 22:11

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Marilyn Genoa

Interesting I’ve actually found optimum to be helpful as well but there is a phone number for them and I usually get a human who talks me through the issues and then does some type of magic at their end and problems corrected.
Daniel Schwartz

The future is now indeed. We at Carr solve 20% of all service issues over the phone with a live tech at our Commack office, without having to dispatch a person, saving time for all. Many issues can be remotely corrected if you have an internet connection as well.
Kelly Welles

Still feels like 1984. There’s no excuse for a company not to list a customer service #. Nonetheless, Bravo! But if I have a VerizonBbusiness Rep, why don’t you?
Fred Klein

Because I never achieved Networker of the Year status!

Submitted by NeilHollander on Fri, 05/04/2018 - 09:30

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Neil Hollander

Number Please ? Roslyn 3-4503 transcended to Mayfair 1-4503 transcended to 621-4503 . My childhood phone number . Sometimes you had to wait until the party line was free . In my 50 year career of being on call the phone became the enemy . Bag packed and ready to travel around the world on a moments notice . I grew to hate the phone and all it meant . Mostly bad news . I would take it off the hook for days . The piercing ring meant to sound the alarm . I can remember throwing our house phone off the deck into the pond . Ripping it out of the wall . " I've never been around a violent man " Diane would say ! No house phone anymore . Cell phone only . Rarely answered . Ultimate control . Dial tone ? No thanks . I had a lifetime of them . Insanity . Presumptuous.

Hollander Sends

Submitted by Fred on Fri, 05/04/2018 - 12:30

In reply to by NeilHollander

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Fred Klein

You don't answer the phone but you do call back promptly

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