Your Advice?

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Lifestyle

We are all in the people business in one form or another.   We all service human beings.  Those human beings might represent a business, but they are nonetheless humans.

 

As service professionals, our job is to make those human beings feel important and appreciated.  We could accomplish that goal in any number of different ways.

 

So, let’s take a moment and learn from each other. 

 

How do you make your human being clients feel important and appreciated?

 

Comments

Rona Gura

Like Fred, I listen. Most important thing, for me, is to let them get their stories out.
Daniel Schwartz

Always listen. No matter how difficult a problem may be, if you take the time to listen, you have already calmed the situation and allowed for the person to see you care. Then act by following up to ensure the situation (good or bad) was addressed.
Shelley Simpson

My business is very personal so I know the people I deal with and like them. We connect even when there is no business to be done. A card not at the holidays or a random phone call always helps.
Tessa Marquis

Look them in the eyes. Even when on a Zoom. And try it when you are on the phone! Your imagiNATION may help!
Tessa Marquis

Plus, don't be afraid of their emotions. If they are upset, allow yourself to be more than sympathetic, be Empathetic.
Extra Credit: Hold back on your response/solutions. There will be ample time for that step.
Thanks for asking, Nancy!
Robert Intelisano

Listening and thought provoking questions is an art form. I always inquire about them as people and family and just listen. Males it easier to plan woth clients when you know their family dynamics.
Scott Bloom

It’s always about them anyway, so why not ask and care and discuss what’s important to them.
Carol Greenwald

It's easier to understand them if you take the time to learn about their world and the context surrounding their issues - then you become an informed listener - people notice and begin to trust you because they can tall that you took the time to prepare to listen.

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