[Fredslist] Please help! The Sears repairman broke my washer with a ha...

Fri Nov 11 17:46:35 EST 2011

This suddenly reminds me that years ago in LA I called Sears  for small 
repair on a fridge I bought used (so don't know retailer) but it  always worked 
fine.  The guy who came clearly was *not* a  pro, spent very little time, 
either didn't do repair or put  in a screw somewhere to do something not 
knowing  what, & asked for $200.  I said say what? Did not pay  him, said I'd 
call the store and work it out; when I did they  said nothing to pay.    

In a message dated 11/11/2011 1:08:23 P.M. Eastern Standard Time,  
ritasue at ritasue.com writes:

For the future, we did this after being riped  off 2x for $400 each time a 
repairman came to fix out ice crusher  and the electric switch to turn on 
the oven.

Look up the part on internet.  Buy it. Print out  the instruction sheet on 
the internet that explains gorey details  of take out old and put in new. 
Disconnect power.  Get screw driver,  pliers and wrench. Follow instructions 
which any 6 year old can do, take  out old, replace with new part, and fix it 
yourself.

Cost-whatever the part costs which is less than $100 in  most cases.

Most repairs to appliances etc., are done by services  that are contracted 
out, but maybe Sears is different. This whole area is ripe  for rip-offs. It 
is very sad.

Good luck.

RS

RitaSue Siegel | President | IDSA,  AIGA, DMI, AIA |
RitaSue Siegel  Resources | ritasue at ritasue.com
PO Box 845 | NY 10150 | mobile 917  806 3947 |
Skype RitaSueSiegel | Free | Getting a  Design Job | 
_http://www.ritasue.com/downloads/Get_a_Design_Job_2008.pdf_ 
(http://www.ritasue.com/downloads/Get_a_Design_Job_2008.pdf) 
IDSA Award | http://www.idsa.org/ritasue-siegel-resources

____________________________________
 From: Amparo Connors  [Amparo at alliedpersonnel.com]
Sent: Thursday, November 10, 2011 6:27  PM
To: 'Joel Schnur'; 'Howard Lipset'; 'Lynn Zambrana'
Cc:  'Fredslist Gothamnetworking'
Subject: RE: [Fredslist] Please help!  The Sears repairman broke my washer 
with a hammer!

I too liked  Howard’s idea and am keeping it for future reference should I 
ever have   such a corporate tussle… 
Lynn, all I  can say is “looks like I won’t shop Sears for appliances!” 
feel free to add  this comment and my name to your letter to the CEO.   
Good luck  & do keep us posted. 
Amparo  M Connors, President 
Allied  Personnel Services, Inc., Green  Staff NY 
NY City & State  Certified M/WBE 
718.261.7979   ~  516.622.2305  ~  212.451.0235 
_amparo at alliedpersonnel.com_ (mailto:amparo at alliedpersonnel.com)  
_www.alliedpersonnel.com_ (http://www.alliedpersonnel.com/)  

From: Joel Schnur  [mailto:joel at schnurassociates.com] 
Sent: Thursday, November 10,  2011 1:03 PM
To: 'Howard Lipset'; 'Lynn Zambrana'
Cc:  'Fredslist Gothamnetworking'
Subject: RE: [Fredslist] Please help!  The Sears repairman broke my washer 
with a hammer!

Hey,  Lynn. Howard’s idea sounds great. Can u please keep Gotham informed 
as to what  happens? Thanks. 
And  thank you Howard for the idea. 

From:  fredslist-bounces at gothamnetworking.com  
[mailto:fredslist-bounces at gothamnetworking.com] On Behalf Of Howard  Lipset
Sent: Thursday, November 10, 2011 11:30 AM
To: Lynn  Zambrana
Cc: Fredslist Gothamnetworking
Subject: Re:  [Fredslist] Please help! The Sears repairman broke my washer 
with a  hammer!
Lynn

Here is a trick  that I use for my clients and even myself.
Success ratio is almost  100%

Google the SEC Form 10K for Sears
Find the address for the  corporate headquarters, usually on page 1
Find the name of the CEO, you  will have to see the page in the index.

Write to the CEO and explain  the problem.  Give contact info such as phone 
number and email.
Mail  the letter Flat Rate Priority Mail with Delivery Confirm.  costs  
$5.65

You won't get an answer from the CEO but you will get someone at  Sears 
that represents the CEO's office and gets these kind of problems  solved.

Howard Lipset
Open House
Progressive Management  Inc.

On Thu, Nov 10, 2011 at 9:30 AM, Lynn Zambrana <_kayak148 at hotmail.com_ 
(mailto:kayak148 at hotmail.com) > wrote: 

I could really use some Gotham Magic. I've tried  everything I can think of.

Does anyone have any suggestions or an upper level contact  at Sears who 
can actually resolve this? The Sears repairman broke my  washing machine 
transmission with a hammer and I only wanted  a plastic agitator seal replaced 
because when I pulled on the  agitator to reach a sock in the back of the tub 
it came loose. The  repairman didn't know how to fix the agitator because he 
said the plastic  teeth at the top were intact but it was the seal at the 
bottom. He actually  said "if it's the transmission they will have to send 
someone out to help me  because it's a two man job." Then, he hit the metal 
shaft with a  hammer and said it's the transmission and handed me a bill to  
order the transmission which would not fix the original  problem.

Sears said they are responsible and they will  replace my machine but I was 
caught between two  departments. Since July the Escalation Dept tried to 
resolve  the issue but the Repair Dept kept blocking them. Finally, in  
September, the Escalation Dept passed me off to the other dept. They said  they 
have no power over the repair dept and when I asked who does they would  not 
tell me. They said they would get back to me with my options. That was  
September 12.

I'm off to the laundromat. Help! Any advice would be  appreciated. Thanks.

Lynn Zambrana

Gotham  Princeton

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--  

Howard Lipset

_www.progressivemanage.com_ (http://www.progressivemanage.com/) 

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