[Fredslist] Looking for help communicating with clients of a different generation

Thu Jul 23 13:05:03 EDT 2009

Thomson ReutersAre you or your colleagues experiencing generational disconnects when working with clients whose orientation is a different generation from your own? Do you want to learn insights and tips to develop better rapport and prevent losing them? 

Phyllis Weiss Haserot will be leading a webcast on "Communicating and Working with Clients of a Different Generation" on the West LegalEdCenter with a multi-generational panel - including The Commerce Group's Steven Glassberg -  Thursday, July 30, 12:30-2pm EDT.

The details and registration information appear below. CLE credit is awarded to lawyers for this webcast.

If you contact me, I can arrange a Gotham discount for you.

Looking forward to having you join us.

Optimistically,

Phyllis

P.S. If the date and time of the live webcast don't work for you, it will be available "on demand" for 6 months - through January 2010.

Phyllis Weiss Haserot
Practice Development Counsel
Consulting/Coach to the Next Generation
Voice:: 212-593-1549
pwhaserot at pdcounsel.com  
please visit: www.pdcounsel.com  
and blog http://www.nextgeneration-nextdestination.com
Linkedin: http://www.linkedin.com/in/generationalgenie 
http://www.linkedin.com/companies/practice-development-counsel

                  West LegalEdcenter  SEARCH CATALOG  |  STATE REQUIREMENTS  |  CONTACT US 

                 PREVENTING 
                  INTER-GENERATIONAL DISCORD  

                        Is Age Diversity Causing a Disconnect Between You or Your Colleagues and Your Clients? 

                        Communicating and Working With Clients of a Different Generation 

                              Firms have felt tensions among the different generations in the workplace for a while and typically have done little to achieve better harmony. But when it affects client relationships, then it gets attention! In this time of urgent need to hold on to all profitable clients, waiting for complaints is not an option. That's too late and a competitor will win them away. The savvier and safer route is to anticipate potential problems and develop strategies and training to avoid problematic situations from arising.

                              At this timely and compelling webcast, attendees will learn and take away: 
                                a.. The red-flags to watch for regarding age-related client relationships problems 
                                b.. Best practices for communicating and working with each generation 
                                c.. How to avoid playing to stereotypes and user personal style connections 
                                d.. Cross-Generational Conversation tips 

                       Details  

                       Format Live Webcast 

                              Date July 30, 2009 

                              Time 12:30 pm - 2 pm Eastern 

                              Content Partner Practice Development Counsel  

                       Speakers  

                       Steven Glassberg, Owner, Law Office of Steven Glassberg 

                              Vanessa Goggans, Partner and Director of Human Resources, Morris, Manning & Martin LLP 

                              Ronald Grais, Of Counsel and former Partner, Jenner & Block LLP 

                              Phyllis Weiss Haserot, West Key Author; President, Practice Development Counsel; Author, The Rainmaking Machine (West LegalWorks, 2008) 

                  Register Today 

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                       Tuition Assistance Available  

                       Scholarship Opportunities for CLE Programs 

                              To help more attorneys earn CLE credits during this prolonged economic recession, we have announced additional scholarship opportunities for our live event, live webcast, on demand and podcast programming. 

                              Learn More 

                       On Demand Programs  

                        Law Practice Management Programs  

                              Stay on top of your game and ahead of the competition. West LegalEdcenter has over 150 on demand Law Practice Management programs. 

                              Learn More 

                 SEARCH CATALOG  |  STATE REQUIREMENTS  |  CONTACT US  

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