[Fredslist] FW: Take Control of Your Audience

Thu Feb 14 14:20:21 EST 2008

<http://rs6.net/tn.jsp?e=0014a9bQBHtZc8Hbqm9DWsl2VtmOlhpueGOdzR5X3R5uhKfOcKg
jNuSZZSOoicZBICLkmDTbl2dSsYs-xxoFX_-2jlIu3MDXiYFu4ph-f9HX7k=> The Science of
Speaking	

February 2008 - DiResta Communications, Inc.

Greetings!  

NEW! Teleclass coming in March: 

Sell More, Speak Powerfully - click here
<http://rs6.net/tn.jsp?e=0014a9bQBHtZc98gPwdmeBiD357Bg-TCf6yERK_xw5hWsL8MoKe
Me7hx_6MncdBCrjGV8A5Z7nXqWuxE-lNM5rAOH2bPWirKc5lsZI6ni3pcV5AJUuNg_j6rpcLvChK
8SEeicfst6geNq82uabFzaNEtPTPfC9sabzg>  for details.

Do You Know ... 
  <http://www.diresta.com/images/Constant-Contact/headphones.gif> 

... these top speaking myths?

Find out in my new monthly podcast
<http://rs6.net/tn.jsp?e=0014a9bQBHtZc8MGytBXxkdLrfufg0iwJGzVW958DgbrRYkQ7jW
cEL3ewwIbNRIY-Uw5huUpikxqMJwQVmUkgJ0Tcr7vdIRA4zGFnjXnTs5Ow4tnXOQouEhfJFS648v
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... how to stay calm under pressure?

Read this month's blog entry: Fight, Flight, or
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xDiBXWhY7YaVWBQ0nPaREX_mbOptkkcaJqFEPvupRlhD_aro6YYI8NwjQlMPV9FQjdPzZ6FK0xtr
AJTyL-q11iJgj6Y=> Above the Fray.

... how important speaking is to leadership? 

I'll be presenting Speak to Lead at the Enterprising Women
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Awards Celebration at Disney's Grand Floridian Resort and Spa.  Register
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Ar6taRnPRo2kyyhAwznVYtkhdQ==> now.

... the ABCs of effective speaking?

Check out our new website: AtoZpublicspeaking.com
<http://rs6.net/tn.jsp?e=001ItIBojKKPjvr7VGYeFwgYWYSBSQ37W8lZwoEpCoVqFx8TlEy
CHRySBRp-eoT0_B0k7NfrrLB8KakNNRRAND_0fDvNptU8YTa3syTPwlKaSYR0Bvo4vJI44rfg_8N
mpKE> .

  <http://www.diresta.com/images/Constant-Contact/heart.gif>  Motivational
Moment 

"When we feel love and kindness toward others, it not only makes others feel
loved and cared for, but it helps us also to develop inner happiness and
peace."
- HH the Dalai Lama

Wishing you a Happy Valentine's Day!

The Science of Speaking

Taming Lions and Charming Snakes: How to Manage Difficult Audiences 

  <http://www.diresta.com/images/Constant-Contact/lion.gif> 
Whether you're managing a team, running a meeting, or giving a formal
presentation, it's not enough to know your material. You must be able to
manage the process. Group dynamics are ever changing and dealing with groups
can be sticky. That's why a good leader or facilitator is able to change
perspective and use a number of strategies.

Practice the 3D Strategy: Depersonalize, Detach, and Defuse

The first step is to depersonalize. People come with their own emotional
baggage. One woman walked out of a motivational speech because the speaker
was wearing an Elvis costume and she didn't like Elvis. It had nothing to do
with the presenter's talent or competence, so don't take it personally.

Step two is to detach. That means that you don't engage the ego. Once you go
head-to-head with that heckler, you set up a competitive dynamic. Don't let
your emotions get out of control. Ask questions to gain understanding. Do
not get defensive.

Step three is to defuse. Dissipate the negative energy. One of the best
defusers is humor. If you get tense, the negative energy will increase. Take
a light, playful approach. You can't laugh and be angry at the same time.

When dealing with difficult audiences, remember there are no difficult
people, only unmet needs.

The next time you encounter a difficult audience, take a 3D view -
depersonalize, detach, and defuse. 

Copyright C 2008 Diane DiResta

Sincerely,

Diane DiResta
DiResta Communications, Inc. 

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a=diane%40diresta.com> 

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How do you deal with difficult conversations? In this
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HZxmvDRUP0SSS-4zovWjLIYjRmLZ47sFat8K> e-book, Diane tells you how to:

*	Communicate clearly

*	Give constructive feedback

*	Deal with tough issues NOW

This e-book demystifies the process of defusing tension and offers a system
for engaging in difficult converations.

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bQ0U6hSCv2MfweV373jI9a6g7ok2OedQTDQl031bpMAFeamut1a6ciqJoR8Do3FMY0uOPRIgHFQW
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Helpful Links

*	

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MwdVUrP8iUfCuojDx77zNH5j76wQtjuY_mbKfCuitWwKjMhYxleeHRqMwR66j5Kgj1LOeIPeIypC
5zD8> A to Z Public Speaking
*	

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xDiBXWhY7YaVWBQ0nPaREX_mbOptkkcaJqFEPvupRlhD_aro6YYI8NwjQlMPV9FQjdPzZ6FK0xtr
AJTyL-q11iJgj6Y=> Business Presentations
*	

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jNuSZZSOoicZBICLkmDTbl2dSsYs-xxoFX_-2jlIu3MDXiYFu4ph-f9HX7k=> DiResta.com
*	

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cEL3ewwIbNRIY-Uw5huUpikxqMJwQVmUkgJ0Tcr7vdIRA4zGFnjXnTs5Ow4tnXOQouEhfJFS648v
UsOVUz05dm83Nco=> SBTV.com Podcasts
*	

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8SEeicfst6geNq82uabFzaNEtPTPfC9sabzg> Teleclass - March
*	

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Vy4ko2nBDn1uaj0ORDgYBCuZRL-KsI64DKdzlAMZWvkOzipQLIbKlctOB65fucW1FQZj7BsU7eJk
sHft> YouTube

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