I feel you. I had a long conversation last night with Amazon customer service. Their solution was - accept the item and then return it. I suggest you call Amazon so they have it on record. Any way. If you are a prime member they are very accommodating. Good luck !

Once you get the hang of it, it becomes easier to navigate as well as check your order before placing it. You then have to worry about the addictive ease of it all, which is what Amazon is hoping happens.

Let this episode settle, next time will be easier .

It still beats having to go to the store or worse yet, the MALL!

The good news about Amazon is that MacKenzie Scott has given to nonprofits 14 BILLION dollars. Amazon is easy, fast and has EVERYTHING, bad news is that it is putting a lot of independent sellers out of biz. "Change is inevitable. Growth is optional" - John Maxwell

And I first thought you were talking about a jungle ... and then I realized you were.

Good luck! I’ve always been lucky dealing with issues with them. They’re pretty good. Hoping for a good outcome for you!

I/we must be getting old…

Tough world on Luddites!

We used to do that in person, at malls, where we got the wrong thing, and then we (or our gift recipients) had to make another trip to the mall to return/exchange, etc. The good thing now is that we can do all of that while wearing pajamas with a cup of coffee from our homes, and even if we receive the wrong thing, we have free returns and UPS labels. The bad thing is that stores are suffering and jobs are lost. The shopping mall will soon be a thing of the past, and commercial strips will need to innovate to stay alive. In my neighborhood, we lost Century 21, Modell's, TJ Maxx, New York & Company, and some of the mom and pop shops which were dependent on the foot traffic generated by the "hub" stores. I've recently counted 14 closed shops in just one block of our commercial strip. It's sad - fortunately, our restaurant and bar strips remain strong.

When you say lots of dollars, was it 2 or 3 singles?

We were hesitant to shop on Amazon for a number of years, but we finally gave in during the pandemic and prime is a life saver.

I found their calling feature is great. Just let them call you.

Do not forget many brick and mortars feature their own websites.
I shop around when I look at a product. When use Amazon I take advantage of its donations features and re-enter the site view my SNAP senior center website (upper left) - http://snapqueens.org/ http://snapqueens.org/ - to check out and this direct dome support its way.