<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Help! I wandered into a Verizon store in my neighborhood to pay a bill and the guy in there told me I was due for loyalty upgrade and he could give me 2 new iphones on a trade-in on my current old phones (for the 2 accounts we had) and I would be paying less than the price I was paying with the old ones. Sounded like a no-brainer. And I trusted it since it was a Verizon store. So I thought. I did it and traded in the phones. Then I started getting big verizon bills. Upon investigating, I found out the Verizon store is actually an \u201cauthorized dealer\u201d, the guy never sent my old phones in so Verizon is charging me not based on a trade-in but on new phones, Verizon keeps saying \u201cgo back to the store\u201d, the guy at the store turned out too be he owner and I have never seen him again.The store says they will give him a message to call me and he never has. This has been going on for months.<div class=""><br class=""></div><div class="">HELP! It seems to me Verizon needs to be responsible. Does anyone know anyone of weight with Verizon, or what I can do?</div><div class=""><br class=""></div><div class=""><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Zapfino;" class="">Geraldine Newman </div><div style="margin: 0px; font-stretch: normal; font-size: 16px; line-height: normal; font-family: Arial; min-height: 18px;" class=""><b class=""></b><br class=""></div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial;" class=""><b class="">Geraldine Newman</b></div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial;" class=""><i class="">Chief Creative Officer</i></div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial; color: rgb(220, 31, 121);" class=""><b class="">N E W T H Y N K</b></div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial;" class="">New York, NY 10021</div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial;" class="">212-988-3395</div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial;" class="">mobile: 917-838-2503</div><div style="margin: 0px; font-stretch: normal; line-height: normal; font-family: Arial; color: rgb(0, 0, 255);" class=""><a href="http://www.newthynk.com" class="">www.newthynk.com</a></div></div><div class=""><br class=""></div></body></html>