<div dir="ltr">Hi All,<div>There is a first time for everything. <br><div>Long long story short- a client was not interested in continuing her paid program with online training (despite the fact the world is now virtual)- Many of our clients took a pause- some have recently returned with very positive reviews. We are not forcing anyone to continue virtually- but certainly encouraging them to do so. </div><div>After a few harsh emails I refunded money but not enough to satisfy her- once refunded she immediately wrote a horrible review. <div>THEN, she came back demanding more money and threatening small claims court. I wrote an email asking her to remove review, sign NDA that she would erase all poor reviews and not write anything else etc... and now (after threatening to go to small claims court on Friday- and all was quiet on Friday) she wrote yesterday an even worse email (I actually didn't read but a friend did).</div><div>I would like to either ignore and block her- or have a lawyer write a letter to shut her down.</div><div>Anyone out there to help?</div><div>I will be in a training today from 12-6pm but can email between during the training or speak after 6pm. Until then, I will ignore her.</div><div><b>THANK YOU IN ADVANCE!!!</b><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><font color="#073763" size="4">Stay Safe and Healthy!!!</font></b><br><p><span style="font-family:arial,helvetica,sans-serif"><font color="#351c75"><b>Jayne Latz</b></font></span></p><p><b style="font-family:arial,helvetica,sans-serif"><i><font color="#351c75">Communication Change Agent, Author, and Professional Speaker</font></i></b><br></p><p><span style="font-family:arial,helvetica,sans-serif"><b><i><font color="#351c75">President and Founder -Corporate Speech Solutions, LLC</font></i></b></span></p></div><div dir="ltr"><p><font face="arial, helvetica, sans-serif"><b>Telephone: 917.841.2965</b></font></p><p><i style="font-size:12.8px">Visit our website <a href="http://www.corporatespeechsolutions.com/" target="_blank">http://www.corporatespeechsolutions.com/</a></i><font face="arial, helvetica, sans-serif"><br></font><u><font color="#6666cc"> <br></font></u><font face="arial, helvetica, sans-serif"><br></font></p>
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