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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">Hi Gothamites,</span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> Out of the blue about an hour ago I got a call from Microsoft w/ pre-recorded message it was shutting itself</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">out from me. The reason </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">was unclear. Does that mean I'd be unable to use my computer altogether?<br></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> <br></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> You can't speak to anyone there, and further pre-recorded dialog options contained no useful suggestions re what</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">to do. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">I was asked to create several more passwords to re-access them, to no avail; just got about 5 repeat replies re</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">try signing </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">in again - </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">which was always rejected. Reminds me of the movie Groundhog Day (<span style="font-size: 8pt;">but that was more fun) <span style="font-size: 10pt;">!</span></span></span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> Has anyone been through this? And/or, does anyone have suggestions what I can do? Their system</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">is about as clear as mud. <br></span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> Thank you thank you thank you for any advice or help you can offer ~ ~</span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> Very best,</span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> <img id="AOLP.DWEB.636964747283557205" src="cid:AOLP.DWEB.636964747283557205"></span></div>
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<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"> <br></span></div>
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In a message dated 6/18/2019 4:32:03 PM Eastern Standard Time, account-security-noreply@accountprotection.microsoft.com writes:
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<td id="yiv5515862732i1" style="padding: 0; font-family: 'Segoe UI Semibold', 'Segoe UI Bold', 'Segoe UI', 'Helvetica Neue Medium', Arial, sans-serif; font-size: 17px; color: #707070;">Microsoft account</td>
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<td id="yiv5515862732i2" style="padding: 0; font-family: 'Segoe UI Light', 'Segoe UI', 'Helvetica Neue Medium', Arial, sans-serif; font-size: 41px; color: #2672ec;">Your password changed</td>
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<td id="yiv5515862732i3" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Your password for the Microsoft account <a id="yiv5515862732iAccount" class="yiv5515862732link" dir="ltr" style="color: #2672ec; text-decoration: none;" href="mailto:ir*****@aol.com" target="_blank" rel="noopener noreferrer">ir*****@aol.com</a> was changed on 6/18/2019 8:32 PM (GMT).</td>
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<td id="yiv5515862732i4" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">If this was you, then you can safely ignore this email.</td>
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<td id="yiv5515862732i5" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Security info used: 212-865-0505</td>
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<td id="yiv5515862732i6" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Country/region: United States</td>
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<td id="yiv5515862732i7" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Platform: Windows</td>
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<td id="yiv5515862732i8" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Browser: Chrome</td>
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<td id="yiv5515862732i9" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">IP address: 68.174.158.55</td>
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<td id="yiv5515862732i10" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">If this wasn't you, your account has been compromised. Please follow these steps:</td>
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<td id="yiv5515862732i11" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;"><a id="yiv5515862732iLink1" class="yiv5515862732link" style="color: #2672ec; text-decoration: none;" href="https://account.live.com/pw" target="_blank" rel="noopener noreferrer">1. Reset your password.</a></td>
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<td id="yiv5515862732i12" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;"><a id="yiv5515862732iLink4" class="yiv5515862732link" style="color: #2672ec; text-decoration: none;" href="https://account.live.com/Proofs/Manage" target="_blank" rel="noopener noreferrer">2. Review your security info.</a></td>
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<td id="yiv5515862732i13" style="padding: 0; padding-top: 6px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;"><a id="yiv5515862732iLink2" class="yiv5515862732link" style="color: #2672ec; text-decoration: none;" href="http://go.microsoft.com/fwlink/?LinkID=324395" target="_blank" rel="noopener noreferrer">3. Learn how to make your account more secure.</a></td>
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<td id="yiv5515862732i14" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">You can also <a id="yiv5515862732iLink3" class="yiv5515862732link" style="color: #2672ec; text-decoration: none;" href="https://account.live.com/SecurityNotifications/Update" target="_blank" rel="noopener noreferrer">opt out</a> or change where you receive security notifications.</td>
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<td id="yiv5515862732i15" style="padding: 0; padding-top: 25px; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">Thanks,</td>
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<td id="yiv5515862732i16" style="padding: 0; font-family: 'Segoe UI', Tahoma, Verdana, Arial, sans-serif; font-size: 14px; color: #2a2a2a;">The Microsoft account team</td>
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