[Fredslist] cell phone help

[Tony Guggino, CLU, ChFC]

Hi Tribe,

I bought a Google Nexus phone with the advise of a friend.

I had serious problems with it including the phone not ringing and not 
getting text messages notifications.(I've missed business calls and 
texts which became a problem.

Google replaced the phone which I've had for 2 months.During that time 
I've spent a number of hours with technical support trying to solve the 
same problems I had with the first phone.

After an hour and a half call on Tuesday, I asked the tech to request a 
refund for me.

I just heard back that all they are willing to do is give me another 
replacement.

I have no reason to believe that the next phone will work any better. I 
also think that I shouldn't have to spend hours on the phone with support.

I'd appreciate any contacts to high level management at Google, who I 
can call.

I spend $550 on this phone and have had nothing but aggravation.

Thanks


-- 

Tony Guggino, CLU, ChFC
Director of Estate and Insurance Planning

tguggino at cpseainsurance.com

Phone: 212-472-2140
Mobile: 646-872-6374
CPS Elite Advisors Insurance Services
330 E.71st Street, Suite 1K • New York, NY 10021

www.cpseainsurance.com


Connect with me on Linked in
http://www.linkedin.com/in/angugg/

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