[Fredslist] Junior Account Manager Position with Next Street

[Adam Malitz]

Tribe, I'm screening resumes for this entry level position. It is ideal for
a recent college graduate looking to gain experience. It will be admin
heavy, but can lead to growth opportunities in a variety of ways. Please
send resumes to amalitz at nycbusiness-solutions.com. Resumes sent to my
personal email address will not be considered. The position is located in
the Financial District, NYC.

*Position Summary*

The Junior Account Manager of the NYC Business Solutions, Lower Manhattan
Center is responsible for contributing to the day-to-day operations of NYC
Business Solutions’ Center in Lower Manhattan, as well as helping the
Center to deliver high-quality services to help small businesses start,
operate, and expand.  Specifically, The Junior Account Manager manages the
administrative and support services that are the core of the Center’s daily
operation. This work includes assessing the potential of entrepreneurs to
start their business, answering questions regarding licenses and permits,
and pre-screening clients for the NYC Business Solutions set of services.
The Junior Account Manager is also responsible for business course
coordination and scheduling, data entry and reporting, and overall office
management.

*About Next Street*

Next Street is a merchant bank founded to serve high-performing,
high-potential urban small and mid-size businesses and nonprofits in Boston
and New York. Next Street selects organizations that are poised for growth
and, in the context of a long-term trusted advisor, provides them with the
tandem assets of capital solutions and advisory services that together
ensure they achieve their full potential.

Next Street provides a unique mix of world-class growth advisory services
and capital expertise that together ensures that clients achieve their full
potential. For all clients, we offer guidance on their most challenging
issues, ranging from strategic planning and project finance to talent
management and marketing. Through the delivery of integrated service
offerings, we maintain a focus on delivering game changing impact to all
relationship clients. Next Street is currently working with the City of New
York, to operate the NYC Business Solutions, Lower Manhattan Center.

*About NYC Business Solutions*

NYC Business Solutions is a set of services offered by the New York City
Department of Small Business Services (SBS) to help businesses start,
operate, and expand in New York City.  NYC Business Solutions has been at
the forefront of the Mayor’s commitment to help business customers, by
providing small businesses and entrepreneurs with the ability to access
government services by phone, online, or in person at NYC Business
Solutions Centers located throughout the five boroughs.  The NYC Business
Solutions set of services consists of:  Business Courses, Legal Assistance,
Financing, Incentives, Navigating Government, Recruitment, Training,
Selling to the Government and M/WBE Certification.

*Duties and Responsibilities*

   - Collaborating with a team to deliver the NYC Business Solutions set of
   services, which is designed to help start-up entrepreneurs start, operate,
   and expand their businesses in New York City
   - Liaising with a Course Manager from Department of Small Business
   Services to offer monthly workshop calendar and manage space reservation,
   center service marketing, RSVPs, and required logistical support
   - Greeting incoming clients, providing information on the set of NYC
   Business Solutions services, and answering questions from entrepreneurs and
   other visitors
   - Conducting regular follow-ups with customers to improve the quality of
   center service delivery and customer satisfaction
   - Providing office management and administrative support, especially in
   CRM data entry and other operational related management such as inventory
   and budget recordkeeping
   - Opening and closing the center each day
   - Coordinating logistics for Lower Manhattan Center events as needed
   - Scheduling appointments and managing partner relationships for legal,
   CPA, and business consultations
   - Responding to customer inquiries through main phone line, general
   e-mail and in-person appointments; directing requests to contacts
   internally and externally
   - Gathering data from databases and internet research

Other tasks and duties that support the Center and entrepreneurs, as
assigned

*Background and Experience*

   - Bachelor’s degree required
   - At least 1 year of relevant work experience
   - Experience in face-to-face sales and/or customer service experience
   strongly preferred
   - Experience working with small businesses, community-based
   organizations, community groups and/or government programs a plus
   - Foreign language skills a plus
   - A strong belief in the potential of small businesses and the value of
   understanding their needs and helping them to succeed
   - Ability to manage towards goals in order to ensure the successful
   achievement of those goals by specific deadlines
   - Ability to work effectively under pressure in both a team and
   individual setting
   - Strong interpersonal and relationship management skills
   - The ability to communicate effectively verbally and in writing with a
   diverse array of internal and external stakeholders
   - Strong Microsoft Outlook, Word, PowerPoint, and Excel skills
   - Flexible, adaptable, customer-focused, and goal-oriented with a
   commitment to high standards of excellence

Next Street is an equal opportunity employer and considers qualified
applicants for employment without regard to race, color, creed, religion,
national origin, sex, sexual orientation, gender identity and expression,
age, disability, or Vietnam era, or other eligible veteran status, or any
other protected factor.
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