[Fredslist] job oppty

[Ruth Domber]

Call Center Manager
Location:Lawrence NY
Salary:DOE
Job Type:Full Time
Function:

   - Call center manager's overall job is to meet all organizational
   functions and standards for the call center, find solutions to improve the
   call center and increase profitability.

Responsibilities:

   - Responsibilities include implementing, reviewing and improving all
   call center policies, procedures and service standards. They hire, train
   and supervise call center employees. Call center managers also track call
   volume, reporting discrepancies and areas that need improvement to their
   employer.
   - The Call Center Manager will be responsible for the development,
   implementation, enhancement and support of call center systems,
   technologies and strategies. Oversees the daily operations of all Call
   Center Department functions; ensures activities run smoothly and
   efficiently.
   - The Call Center Manager will be responsible to spot and monitor calls
   in order to make sure that they are being fielded accordingly. By doing
   this, call center manager will be able to improve the quality of calls and
   be incorporated into various training sessions. It is essential for this
   job position to learn how calls are being handed and one way to attain this
   is through listening to real calls and handling customer calls as well.  A
   call center manager’s responsibilities also includes spotting the best
   employees while weeding out those who aren’t well equipped to handle the
   work.
   - Call center managers are typically required to handle problem calls
   that their employees cannot handle by following policies and procedures,
   - Supervising and spot checking out-going emails for content quality and
   timely response
   - Ebay/Amazon/Paypal  Disputes- Responsible to address and resolve
   disputes professionally and timely
   Resolving Customer Dissatisfaction, Investigating Cause of customer
   dissatisfaction and making changes or suggestions to assure we do not
   repeat same mistake.

   Skills
   1) Call Center Manager or Customer Service Manager experience
   2) Computer Savvy
   3) Familiar and comfortable with Microsoft Office
   4) Have sales and customer service skills
   5) Writing Skills
   6) CRM software experience
   7)Ability to create and implement team building and team culture

   Compensation
   1. Competitive Salary
   2. Strong opportunity for growth and advancement.
   3. Opportunity to earn paid sick days and paid vacation days
   4. Participation in paying for Health Insurance
   5. Substantial discounts off gear that we sell.
   6. Excellent work environment with nice office and staff where you will
   meet great people. You will feel accomplished and great every day!
   7. Salary will be relevant to experience and skills

Education and Qualification

   - The basic degree required is actually a bachelor’s degree but one
   having the degree of masters will be the preferred candidate. The other
   requirement for the job is having some previous working experience in the
   related sector.

*Submit resume directly to  **AHorowitz at EPINetworking.org**  in a Microsoft
Word document along with salary preferences. Please forward to whom you
feel may be interested. EPI Networking established to help the ones
affected by the economy only - **we will only consider the unemployed.*
*
*
-- 
Ruth Domber
10/10 Optics
50 Madison Ave, NYC
at 26th Street
Phone: 212.366.1010
Fax: 212.366.1466
Ruth at 1010Optics.com
www.1010Optics.com

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