[Fredslist] Please helep me "nail" T Mobile - all it takes is a
stamp and an envelope
Norman Spizz
nspizz at spnmusic.com
Mon Mar 24 11:48:31 EDT 2008
I emailed a letter to mediarelations at t-mobile.com. A barrage of emails
may help. Also if anyone knows a newswriter that can get it in the
papers, that always helps.
Jack Halpern wrote:
> Dear Fellow Gothamites:
>
> This is a horrible story. Let us do everything that we can to support
> Lisa. I've sent off my letter. This can happen to any of us. Happy
> Easter to those who are celebrating today.
>
> Warm wishes,
>
> Jack
> On Mar 22, 2008, at 3:22 PM, JanPresent at aol.com
> <mailto:JanPresent at aol.com> wrote:
>
>> Hello down the network:
>>
>> If it is Gotham's truth that it is better to give than receive, I
>> need you to *give.* An envelope and a stamp is all that is necessary.
>> If anyone works for TMobile I apologize, but they have simply
>> infuriated me.
>>
>> A wonderful young woman, and a gifted teacher, who left Leadership
>> High in June to get married, Lisa Mueller Welsein, needs our help.
>> Please read the letter I have written to the CEO of TMobile. Lisa is
>> in Kenya, her SIM card was stolen when she went to have her cell
>> phone repaired, and some local criminal ran up $7000 in calls.
>> TMobile has turned a deaf ear to her, and she and Kristoffer now owe
>> $6400, which they can ill afford, they are already up to their ears
>> in college and grad school loans. If you read my letter you will
>> understand it all. I am asking everyone I know to write a letter to
>> the CEO and TMobile, snail mail, demanding that he personally take
>> notice of the problem.
>>
>> If you call them, which I did, (their offices are in Bellevue,
>> Washington,) the operator will not put you through, they will not
>> give you an email address. I think the only thing to do is barrage
>> this man with a slew of protest letters. Do your own version of mine,
>> *but please do it.* This is so unfair to Lisa and Kris, they are just
>> starting out in life, Kristoffer is working for the International
>> Food Bank of the UN, they have student loans. It makes me very very
>> angry. We must do something about it.
>>
>> I can tell you, knowing Lisa, she would do the same for any one of
>> you. Please take a few moments of your time, address the envelope,
>> put a stamp on it, mark it "personal and confidential" in several
>> places and mail it. Then let me know you did it and I will love you
>> and be grateful to you forever. I will be in your debt. This is
>> wrong, it needs to be made right, We need to get this guy's
>> attention. Please!!!!
>>
>> JP
>>
>>
>>
>>
>> March 20, 2008
>>
>> Mr. Robert Dotson
>> President and Chief Executive Officer
>> T Mobile
>> 12920 SE 38th Street
>> Bellevue, WA 98006
>>
>> Dear Mr. Dotson:
>>
>> I am writing directly to you in your capacity as President and CEO of
>> T Mobile. I need to alert you to situation which, I believe,
>> deserves your attention, one where you have the power and authority
>> to rectify a terrible mistake. Incidentally I am a T Mobile customer.
>>
>> Lisa Marie Mueller Welsein and her Danish husband Kristoffer are
>> young friends of mine, recently married. Kristoffer is employed by
>> the United Nations and accepted a post in Nairobi, Kenya. Kristoffer
>> works for the International Food Bank, and Lisa, a gifted teacher is
>> seeking employment. Below is their T Mobile information.
>>
>> *The name on the account it: Lisa Marie Mueller Welsien*
>> *The phone number: 917-412-2354 (my husband's line on the account is
>> 202-294-0302)*
>> *Account number: 513008005*
>> *The last four digits of my SS: 2704*
>>
>> They arrived in Nairobi just prior to the ethnic fighting which took
>> place in the past few months. Lisa's phone was not working properly
>> and she asked a local merchant to repair it. Just arrived, and in
>> need of communication with her worried family, she was not familiar
>> with the way things work in a third world country like Kenya, having
>> been raised in a rural area in Massachusetts. As you are probably not
>> surprised to learn, her SIM card was stolen by the vendor, sold to a
>> third party who immediately ran up over $7000 in telephone calls.
>>
>> Please read what she wrote to me at the beginning of the year:
>>
>>
>> *I am using my cell phone with a Kenyan sim card, but I thought the
>> American
>> sim card was in a different location. I did not find out that the
>> man who
>> repaired my cell phone stole my American sim card until 2 days ago. He
>> pulled a very smooth fast one on me, and the Diplomatic Police here
>> in Kenya
>> are still investigating. I have a meeting scheduled with them
>> tomorrow, and
>> provided them with the most updated call logs that I could get from
>> T-Mobile
>> today (although they won't give me the logs since January 28th and since
>> then the user has put over $2,000 on the bill).
>>
>> If I had known the card was stolen I would obviously have reported
>> it, but
>> T-Mobile's complaint with me is that I didn't report it and so I have
>> to pay
>> it. If I was in America, I could sue the man for the money but most
>> people
>> in Kenya don't make that much money (almost $7,000) in an entire year.
>>
>> One final thing: the reason my cell phone account wasn't canceled when I
>> moved to Kenya two months ago is because T-Mobile would not allow us to
>> break our contract penalty-free until we had proof of our address in
>> Kenya.*
>>
>> *The final bill that T-Mobile is charging me is $6,857.14
>> **Kristoffer and I are not looking forward to adding $6400 to our
>> already-steep educational debt which we are paying off on one income
>> at the moment. Sort of defeats the purpose of saving money in a
>> developing country when you have to pay off some crook's funny business.*
>> **
>> I know Lisa has "gone through channels" in Nairobi and has reached
>> out to other individuals at TMobile to no avail. I believe it is a
>> tragedy that an innocent young couple, who have been taken advantage
>> of by a criminal, should be obligated to pay that debt. I think
>> it really bad business practices that no one at TMobile has reached
>> out to help this young couple who are doing great work for the UN.
>> I appeal to you, as head of a company with 39,000 employees to make
>> this problem disappear. I have no personal interest in this other
>> than these two young people are like family to me.
>>
>> I look forward to a speedy response and, I hope, a resolution to this
>> problem.
>>
>> Sincerely;
>>
>> Jane W. Present
>> **
>>
>>
>> Jane W. Present
>> 799 Park Avenue
>> New York, NY 10021
>> Phone: 212-988-7602
>> Fax: 212-988-7315
>> E-mail janpresent at aol.com <mailto:janpresent at aol.com>
>>
>>
>>
>> ------------------------------------------------------------------------
>> Create a Home Theater Like the Pros. Watch the video on AOL Home
>> <http://home.aol.com/diy/home-improvement-eric-stromer?video=15?ncid=aolhom00030000000001>.
>> _______________________________________________
>> Fredslist mailing list
>> Fredslist at gothamnetworking.com <mailto:Fredslist at gothamnetworking.com>
>
>
>
> Jack Halpern, CEO
> My Elder Advocate
> jhalpern at myelderadvocate.com <mailto:jhalpern at myelderadvocate.com>
>
> www.myelderadvocate.com
> www.myelderadvocateBLOG.com <www.myelderadvocateblog.com>
> www.myelderadvocateLTCI.com <www.myelderadvocateltci.com>
>
> 212-945-7550
>
>
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> Fredslist mailing list
> Fredslist at gothamnetworking.com
-------------- next part --------------
Skipped content of type multipart/related
More information about the Fredslist
mailing list