[Fredslist] Please help "nail" T Mobile - all it takes is a stamp and an envelope!

Sun Mar 23 13:48:36 EDT 2008

I join Jane in this request. I know Lisa and she is a wonderful young woman just startiing out in married life. We have shown our collective strength before (for Anthony Cavallaro) and we can do it again. Please do so and read below!  Thanks. 
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-----Original Message-----
From: JanPresent at aol.com
Date: Sat, 22 Mar 2008 15:22:00 
To:fredslist at gothamnetworking.com
Subject: [Fredslist] Please helep me "nail" T Mobile - all it takes is a
	stamp and an envelope

Hello down the network: 

If it is Gotham's truth that it is better to give than receive, I need you to give. An envelope and a stamp is all that is necessary. If anyone works for TMobile I apologize, but they have simply infuriated me. 

A wonderful young woman, and a gifted teacher, who left Leadership High in June to get married, Lisa Mueller Welsein, needs our help. Please read the letter I have written to the CEO of TMobile. Lisa is in Kenya, her SIM card was stolen when she went to have her cell phone repaired, and some local criminal ran up $7000 in calls. TMobile has turned a deaf ear to her, and she and Kristoffer now owe $6400, which they can ill afford, they are already up to their ears in college and grad school loans. If you read my letter you will understand it all. I am asking everyone I know to write a letter to the CEO and TMobile, snail mail, demanding that he personally take notice of the problem. 

If you call them, which I did, (their offices are in Bellevue, Washington,) the operator will not put you through, they will not give you an email address. I think the only thing to do is barrage this man with a slew of protest letters. Do your own version of mine, but please do it. This is so unfair to Lisa and Kris, they are just starting out in life, Kristoffer is working for the International Food Bank of the UN, they have student loans. It makes me very very angry. We must do something about it. 

I can tell you, knowing Lisa, she would do the same for any one of you. Please take a few moments of your time, address the envelope, put a stamp on it, mark it "personal and confidential" in several places and mail it. Then let me know you did it and I will love you and be grateful to you forever. I will be in your debt. This is wrong, it needs to be made right, We need to get this guy's attention. Please!!!! 

JP 

March 20, 2008 

Mr. Robert Dotson 
President and Chief Executive Officer 
T Mobile 
12920 SE 38th Street 
Bellevue, WA 98006 

Dear Mr. Dotson: 

I am writing directly to you in your capacity as President and CEO of T Mobile.  I need to alert you to situation which, I believe, deserves your attention, one where you have the power and authority to rectify a terrible mistake. Incidentally I am a T Mobile customer. 

Lisa Marie Mueller Welsein and her Danish husband Kristoffer are young friends of mine, recently married. Kristoffer is employed by the United Nations and accepted a post in Nairobi, Kenya. Kristoffer works for the International Food Bank, and Lisa, a gifted teacher is seeking employment.  Below is their T Mobile information. 

*The name on the account it: Lisa Marie Mueller Welsien*
*The phone number: 917-412-2354 (my husband's line on the account is
202-294-0302)*
*Account number: 513008005*
*The last four digits of my SS: 2704* 

They arrived in Nairobi just prior to the ethnic fighting which took place in the past few months. Lisa's phone was not working properly and she asked a local merchant to repair it.  Just arrived, and in need of communication with her worried family, she was not familiar with the way things work in a third world country like Kenya, having been raised in a rural area in Massachusetts. As you are probably not surprised to learn, her SIM card was stolen by the vendor, sold to a third party who immediately ran up over $7000 in telephone calls. 

Please read what she wrote to me at the beginning of the year: 

I am using my cell phone with a Kenyan sim card, but I thought the American
sim card was in a different location.  I did not find out that the man who
repaired my cell phone stole my American sim card until 2 days ago.  He
pulled a very smooth fast one on me, and the Diplomatic Police here in Kenya
are still investigating.  I have a meeting scheduled with them tomorrow, and
provided them with the most updated call logs that I could get from T-Mobile
today (although they won't give me the logs since January 28th and since
then the user has put over $2,000 on the bill).

If I had known the card was stolen I would obviously have reported it, but
T-Mobile's complaint with me is that I didn't report it and so I have to pay
it.  If I was in America, I could sue the man for the money but most people
in Kenya don't make that much money (almost $7,000) in an entire year.

One final thing: the reason my cell phone account wasn't canceled when I
moved to Kenya two months ago is because T-Mobile would not allow us to
break our contract penalty-free until we had proof of our address in Kenya. 

The final bill that T-Mobile is charging me is $6,857.14 Kristoffer and I are not looking forward to adding $6400 to our already-steep educational debt which we are paying off on one income at the moment.  Sort of defeats the purpose of saving money in a developing country when you have to pay off some crook's funny business. 

I know Lisa has "gone through channels" in Nairobi and has reached out to other individuals at TMobile to no avail. I believe it is a tragedy that an innocent young couple, who have been taken advantage of by a criminal, should be obligated to pay that debt.  I think it really bad business practices that no one at TMobile has reached out to help this young couple who are doing great work for the UN. I appeal to you, as head of a company with 39,000 employees to make this problem disappear. I have no personal interest in this other than these two young people are like family to me. 

I look forward to a speedy response and, I hope, a resolution to this problem. 

Sincerely; 

Jane W. Present 

Jane W. Present
799 Park Avenue
New York, NY 10021
Phone: 212-988-7602
Fax: 212-988-7315
E-mail janpresent at aol.com

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