[Fredslist] Ode to Lenovo

[David M. Bishop]

I can second that recommendation.  Lenovo's tech support has always been
excellent for me.  I sell a large number of Lenovo's and have never had a
serious support problem.

BTW, it you are planning on using your laptop outside of the office, I would
agree with Raj that you should get the extended "no fault" warranty.  This
is the only way that you will be covered for spills and drops.

--
David M. Bishop
President

Bishop Business Solutions, Inc.
293 Fendale Street
Franklin Square, NY 11010-3407

http://www.bbsi.com

(516) 483-7000 (office)
(516) 505-8358 (fax)

"Helping your business work more efficiently!"

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-----Original Message-----
From: fredslist-bounces at gothamnetworking.com
[mailto:fredslist-bounces at gothamnetworking.com] On Behalf Of Raj Goel
Sent: Wednesday, July 16, 2008 4:27 PM
To: Gotham
Subject: [Fredslist] Ode to Lenovo

Gothamites,

   We've all heard stories (and experienced) shoddy tech support.

   Please allow me to share with you a *FANTASTIC* experience we had with
Lenovo Thinkpad Support.

   As a rule, the only laptops I recommend and purchase are Lenovo (formerly
IBM) Thinkpad T-61.

THU: a client dropped several bottles accidentally, onto the laptop.

   The screen was completely dead.
Worse, the external display would blackout within 15 minutes.

FRI:  Called Lenovo T series support (based out of Atlanta!), opened ticket.

MON: morning -  DHL pickup box arrived
Afternoon:  pulled HD out, shipped laptop back

WED morning: FULLY repaired laptop arrived.  New screen, new inverter,
latest BIOS.  Perfect.

------

Approx 7 years ago, I spilled coke on my new thinkpad T20.  Next day, IBM
replaced all components onsite.

Since then, we have purchased 7+ thinkpads, and recommended hundreds more.

-------

MORAL of Story:

Buy Thinkpad T61s with extended Lenovo Support.

The tech guys/gals speak English and they know what's important: 

Great Customer Service = Loyal Customers = Lifetime revenues.


Rajesh Goel, CISSP
cell (917) 685-7731
CTO: Brainlink International, Inc.
"IT Crisis Management and Solutions"